FAQ

FAQ

●Do you have any Cancel Policy?

Please note that reservations must be modified/canceled prior to at least 4 days of arrival to avoid cancellation fee.
The cancellation fee is as follows.
Cancellation Date　　　　Cancellation Rate
03 Day～0 Day　　　　　　Room Rate　　　　　　　　100%

●Could I use Credit card in your accommodation?

VISA, MasterCard are acceptable.

●Could I stay with child in your accommodation?

We are very sorry to inform you that HARUYA do not accommodate children ages 2 and under.

●Could I stay with pet in your accommodation？

Although ALL “HARUYA” cannot accept, the pet hotel is located nearby.

●Are there private bathroom in the all room?

Not all rooms have private bathroom. All is one common shower room. We strongly recommend “Public bath” within walking distance because you could have very nice experience of Japanese culture in it.

●Would you support if I am late for check- in time by any trouble？

The entrance will be locked at 21:00. Also between 21:00 to 8:00, there is no staff in the front desk. Please be forewarned. If you are late, we will have to cancel the reservation and release the rooms.

●Is there a curfew？

There is no curfew.

●Could I send off a parcel from Kyoto station to your accommodation？

You could send your luggage to our accommodation. It is with in 2min from central exit of Kyoto Station. Official Site

●Would you keep my luggage before check-in/ after check-out？

We can keep your luggage at the front desk before your check-in, or after your check-out.(Reception hours : 8:30 -14:30 / 16:00 – 21:00)

●Is it safe to send our luggage to the hotel in advance？

Please provide your full name and booking dates in the document. After collating information and reservation, we will keep at reception. Refrigerated goods in your luggage or sent COD Please note we can not receive it.

●Could I send off a parcel from your accommodation？

Available at the reception. We also sell cardboard boxes and plastic covers.

●Could I use the Internet in the room？

Available Wi-Fi in all rooms for free.

●Could I smoke in the room？

All rooms are non smoking. Smoking is not allowed in our site.

Please do let us know if there are any other questions.
We can answer for you to get a clearer image of your stay.

We look forward to welcoming you to HARUYA.
Thank you and best regards,