FAQ

FAQ

●Do you have any Cancel Policy?

Please note that reservations must be modified/canceled prior to at least 4 days of arrival to avoid cancellation fee.
The cancellation fee is as follows.
Cancellation Date　　　　Cancellation Rate
03 Day～0 Day　　　　　　Room Rate　　　　　　　　100%

●Could I use Credit card in your accommodation?

Only cash is available at the accommodation. We could use Credit card only when we reserve.

●Could I stay with child in your accommodation?

We are very sorry to inform you that HARUYA do not accommodate children ages 2 and under.

●Could I stay with pet in your accommodation？

Although ALL “HARUYA” cannot accept, the pet hotel is located nearby.

●Are there private bathroom in the all room?

Not all rooms have private bathroom. All is one common shower room. We strongly recommend “Public bath” within walking distance because you could have very nice experience of Japanese culture in it.

●Would you support if I am late for check- in by any trouble？

We will prepare the Information Letter about how to Self-Check in. We could check in anytime after 16:00PM.

●Is there a curfew？

There is no curfew.

●Could I send off a parcel from Kyoto station to your accommodation？

Not acceptable.

●Would you keep my luggage before check-in/ after check-out？

We can keep your luggage at the Reception before check-in, or after check-out.

●Is it safe to send our luggage to the hotel in advance？

Not acceptable.

●Could I send off a parcel from your accommodation？

We are afraid not, but just 1 minute walk there is Convenience Store we could send off a parcel.

●Could I use the Internet in the room？

Available Wi-Fi in all rooms for free.

●Could I smoke in the room？

All rooms are non smoking. Smoking is not allowed in our site.

Please do let us know if there are any other questions.
We can answer for you to get a clearer image of your stay.

We look forward to welcoming you to HARUYA.
Thank you and best regards,